Terms & Conditions
Scheduling
You are required to pay a NON-REFUNDABLE deposit to secure your appointment. This means that you will not receive your deposit no matter what the circumstances are if you cancel your appointment. There are associated costs with making adjustments to deposits as well as time spent, and lost revenue for appointments for the individual technicians should you not attend or cancel your appointment. This also includes if you are attempting to move your appointment and are unable to find a satisfactory space. You are able to move your appointments by logging into your account up to 24 hours before your appointment time.
If you are concerned in any way with attending your appointment and do not want to lose your deposit, please do not book your appointment. If you fail to attend without giving 24 hours’ notice, you will be charged the full amount.
We strongly suggest pre-booking any infills after your service before leaving the salon to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes. If you do not book your infills in advance, we will not accept responsibility or complaint for lack of appointment slots.
In busy periods like Summer or Christmas, there may be a 4-6 week wait for new appointments. We advise to book in advance and to book your next infill at the end of your appointments.
Our booking system is accessible 24/7 for your convenience and you can amend your bookings up to 24 hours before your appointment time. If you do not attend your appointment, you will be invoiced for the full amount along with possible cancellation fees.
Late Policy
If you are running late to an appointment, we ask that you call us to let us know, otherwise, we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late, we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late, we will try our best to accommodate you but reserve the right to reschedule or cancel your appointment if we are unable to provide adequate service. If we reschedule or cancel your appointment, you will have to pay the full fee for the missed appointment.
Please keep in mind we will always do our best to accommodate you and understand on occasions things do happen – but please remember each missed appointment causes a financial loss to our business and team.
Cancellation Policy
Due to the time-sensitive and customized nature of our services, the booking time has been specifically reserved for your appointment. If you must cancel or reschedule an appointment, we ask that you contact us no later than 24 hours before your scheduled appointment. This will allow us to open up the spot for someone on our waiting list. If you cannot provide 24 hours reschedule or cancellation notice, you will be charged the full rate of the service booked and may accrue fees.
You will lose your deposit for cancelling your appointment, whether you give adequate notice or not. By giving adequate notice however, you will not receive an invoice for the full amount of the missed appointment.
No Shows
If you fail to provide advance notification for your missed appointment, you will be charged the full amount of the service. If you do not attend your appointment, your card may be charged or you will receive an invoice in the post for full payment to be made. To ensure our prices are competitive, we have a zero-tolerance policy for no-shows.
Failure to pay any invoices will be passed to our credit control partners where interest and their associated costs will be included.
Arrival
Please arrive 5 minutes early with clean/makeup-free eyes, brows and lashes (where appropriate to the service). Extra time spent cleaning your lashes for example, will mean less time lashing. You may be charged a $20 fee for makeup removal and required cleaning.
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
Customers that attend appointments with less than 40% of their lash extensions will be charged for a new full set. Infills are offered on a case-by-case basis at the discretion of the lash technician depending on the lash growth cycle, the number of natural lashes and quality of aftercare/retention.
Please book Infill appointments for no later than 3 calendar weeks from the last appointment.
Refund & Complaints Policy
Your booking fee is used to pay for the lash technicians time, product and other expenses used to provide you with a service.
If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns. We will invite you to the salon to assess the problem and find a slot to remedy the issue.
Any concerns raised after 48 hours from your appointment, or if you have failed to follow the proper aftercare instructions, you be charged at full price for any additional services rendered.
Under no circumstances will you be offered a refund. We have a zero-refund policy.
Please note this policy is adopted to protect our clients from price increases as a result of no shows, late appointments, fraudulent activity/claims and events outside of our control.
Prior Allergies & Allergic Reactions
If you have had eyelash extensions from another salon and have experienced an allergic reaction previously, this treatment is highly not recommended and non-refundable in event of an allergic reaction. We do not accept any liability whatsoever for any reaction to services rendered, allergic or otherwise.
Out of Hours Appointments
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After-hours appointments may be available on a case-by-case basis for an additional $30 fee. Please contact us directly to schedule your after-hours appointment.
Eyelash Infilling
Due to the high quality of products we use, we will not infill other technicians’ work. Removal and a new full set would be required in these instances.
Additional Conditions and Authorizations
If any unforeseen condition arises during the procedure, the administering professional is authorized to take any necessary actions and measures deemed advisable and necessary in the circumstances.
Risk of Infection
While the risk is minimal due to the use of sterile medical devices, it’s important to note that there is a small risk of infection at the treated skin area after the procedure. Omnia Beauty maintains the highest standards of hygiene, utilizing sterile disposable masks, equipment, and personal protective equipment (PPE) for each individual client.
Resting Period
You understand and acknowledge that a minimum resting period of 2 weeks is required between treatments, unless stated otherwise by the technician.
Post-Treatment Care
You understand that it is necessary to avoid hot baths and showers, saunas, steam rooms, and public pools for 48 hours following the treatment.
Payment Responsibility
You understand and agree that all services rendered are charged directly to you, and you are personally responsible for the payment of the agreed-upon amount at your appointment.
Side Effects and Seeking Medical Advice
You understand that while side effects are relatively rare, it is important to be aware of the possibility that they could occur. Uncommon side effects can be more serious than common side effects, and if you experience such side effects, it is essential to seek immediate medical advice from your local pharmacy or doctor. Prompt medical attention is crucial for proper evaluation and management of any unexpected or severe reactions.
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All other trademarks displayed on Omnia Beauty’s website are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation Omnia Beauty.
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